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Issue 12 - March 2015 - for Knowledge Management Symposium

Title Is there a problem when transferring tacit knowledge by email within distributed groups in an organisation? Research-in-progress report
Author - Abosede Adegbola  
Summary - This article is a work-in-progress report of a study that plans to explore the transfer of tacit knowledge electronically within distributed groups, i.e. groups of geographically dispersed organisational members who carry out the majority of their activities through information technology. With many organisations becoming international and global, there is an increasing need for Distributed Groups (DGs) and individuals to communicate with each other within those groups. Technology allows people and teams to work together at different locations and also allows the transfer of Tacit Knowledge (TK) within DGs in an organisation. The study will specifically investigate (a) possible problems that could be encountered when tacit knowledge is transferred by email or electronically mediated in DGs. (b) identify the problems and (c) make recommendations based on the findings. [read full article]
Title An investigation into the tacit knowledge transfer process in an open plan office environment
Author - Caroline Bernie 
Summary - The research described in this article aimed to investigate the link between the internal organisational layout and its impact on the tacit knowledge transfer process in an open plan administrative working environment. In recent years academic literature in the area of Knowledge Management has concentrated on the management of knowledge within the organisation with particular focus placed upon management systems and the introduction of knowledge measurement tools.
The value of this research lies in the identification of barriers to knowledge transfer within an open plan working environment and subsequent alignment of strategic goals in order to overcome these barriers. [read full article]

Title Edison and Einstein:The influence of problem-solving styles on knowledge sharing in life-science and ICT teams
Author - Niall Connolly 
Summary - In order to describe the influence of individual problem-solving preferences on communication and knowledge sharing, the results of a study in life-science and ICT technical teams are presented in this article. At a team level of analysis it was shown that the greater the diversity of problem-solving styles in a group the less interaction and therefore the less knowledge sharing. Similarly, at an individual level of analysis the greater the cognitive gap between individuals the less the interaction. It was also observed that influential clusters based on problem-solving style preferences form within teams, thus dominating the information and advice. The management implications of these findings are discussed.[read full article]

Title Education in a Technological era: The Eu digital agenda policy - more optimistic than realistic ?
Author - Phil Hanlon  
Summary- This paper examines the EU policy, The Digital Agenda for Europe (2010), focusing on Pillar VI: Enhancing digital literacy, skills & inclusion.  The paper concludes that the stated objectives are optimistic and the scale of challenges and risks are not fully appreciated. [read full article]

Title Why so many mergers and acquisitions fail Summary of research findings
Author - Nicholas Ingle
Summary - Over the last number of years mergers and acquisitions (M&As) as a strategic growth option has begun to take off and increasingly organisations are turning to this in-organic method to achieve a competitive advantage and greater speed of entry to new markets. But M&As suffer from high failure rates, with poor integration accounting for a third of all failures. Management has cited a lack of an adequate conceptual schemes to guide them through the acquisition integration process. Hence, the reason for the research findings presented here: developing a process model for acquisition integration success [read full article]

Title. Developing an edugame simulation application for engineering It works in practice, but will it work in theory ?
Author - Garret Keenaghan
Summary - This article describes the development of a web-based 3D simulation of an engineering workshop in refrigeration plant maintenance and the challenge of moving the application from a knowledge and skills acquisition model to a problem-solving edugame model across a range of possible scenarios within the restrictions of an academic programme’s learning outcomes. The 3D simulation workshop is described together with its real-world equivalent. The limitations of the app. simulation in engaging students in complex problem-solving are described together with the search for learning design theories to inform further development of the app. as a multi-level, scenario-based edugame.The article ends with an indication of the proposed collaborative process to further develop the app. by taking close cognisance of appropriate learning and gaming theories.[read full article]

Title. Development of a framework to facilitate a collaborative peer learning 2:1 model of practice
placement education.
Author - Ann-Marie Lynam, Clare Corish and Deirdre Connolly
Summary - Aim: The educational approach towards practice placement education in health-related disciplines has changed in recent years. The use of collaborative or peer learning models has increased, associated with positive effects on desired outcomes such as learning, competence and reflective practice. At present, there is little published literature on the implementation or use of such models in dietetics practice placement education. The aim of this study was to conduct a pilot study of a collaborative peer learning 2 students to 1 educator (2:1 model).

Methods: Experienced practice placement educators from four clinical sites in the discipline of dietetics in the Republic of Ireland were invited to participate in the study and form an advisory group. Feedback from this group was used to inform the design and development of a framework to guide the wider implementation of the 2:1 model.

Results: Feedback from the pilot study was largely positive, with all four sites willing to facilitate a 2:1 model again. The main recommendation was that the practice placement educators require more practical information on the implementation of a 2:1 model, particularly the facilitation of the peer feedback process. In response to this feedback, the Lynam framework was designed, which is the focus of this paper.

Conclusions: This pilot study of a 2:1 model in dietetics practice placement education informed the design and development of a framework for implementation of the model. Further research into the use of the 2:1 model for practice placement education and the effectiveness of the Lynam framework to guide the implementation of this model is required..[read full article]

Title Revisiting Leirman’s four cultures of education: expert, engineer, prophet, communicator
Author - Anne Murphy  
Summary -This article revisits the four cultures of education devised by Professor Walter Leirman, University of Leuven and published in 1993. The four cultures are: expert, engineer, prophet and communicator. The dimensions of each culture and their implications for higher education policy and practice are described as Leirman outlined in his original matrix.  The fifth culture ‘player’ is explained and added to the matrix with some commentary on its ambiguities. The article ends with Leirman’s two caveats about accepting his culture paradigms as more than the heuristic he intended [read full article]

Title Book review
Author - Sue Norton  
Summary - [read full article]

Title Aligning aims in innovation management A participatory approach to definining mission and vision statements
Author - Colm O'Kane and Pearl O'Rourke  
Summary - The problem of ensuring management and employees have clearly defined goals to work towards is one which has engaged management practitioners for some time. It is a challenge which engages organisations across industry sectors and business types (Prahalad 1999; O’Gorman 1999). This article describes the development of a framework for the identification of guiding goals for organisations using the principles of participatory design. The framework described involves internal and external stakeholders in the development of mission and vision statements. [read full article]

Title Realising the age of lifelong learning: higher education calls for the on-going capture and valuing of non-formal and informal learning
Author - Phil O'Leary   
Summary - Cork city’s Lifelong Learning Festival provided the forum for Cork Institute of Technology and the Cork Adult Guidance Service to explore the capturing of non-formal and informal learning through the creation of individual eportfolios. Workshops were provided to community-based groups with the purpose of activating the individual’s lifelong learning mindset.
Discussions held after the workshops capture insights and opinions regarding making experiential learning visible. The workshop organisers conclude that in order to realise the full potential of RPL it is worth promoting the step before entering the learning system, namely the capturing and valuing of all learning as it arises and maintaining this on an eportfolio. [read full article]

Title Knowledge management at Eni a case study of managing knowledge in an international oil and gas company
Author - Lauren Vecchietti, Kevin D. Delaney,  Gianna Giudicati, Filippo Capriotti
Summary - International oil and gas companies operate in a competitive environment where superior performance demands that opportunities be identified, evaluated and exploited to minimise time to market and create value for the stakeholders. To do so such companies rely on their human resources, state of the art technology, advanced management systems, innovation and knowledge to maintain competitive advantage. Oil and gas companies have long recognised the importance of knowledge management in achieving this goal. To the forefront of these oil and gas companies is Eni, which is one of the largest oil companies in the world. This article represents an opportunity to gain a unique insight into Eni's knowledge management system, providing key metrics that describe the use of the system by 8,000 workers across 39 countries and describing the vision for the knowledge management system moving into the future. [read full article]

Title Designing Work: Collaboration versus concentration in open plan workplaces ?
Author - John Walsh  
Summary -This paper looks at the design of open-plan offices, particularly in relation to the impact of spatial design on different work-modes. It briefly examines the history of the open plan office, looking at how today’s typical open-plan workplace has evolved. It considers how workplaces can be successfully designed to facilitate the seemingly conflicting requirements of supporting both collaboration and concentration. [read full article]

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